This article covers the following topics:

  • Setting up your Stripe account
  • Linking Stripe to your Airhost PMS
  • Viewing your Stripe transactions on Airhost

Set Up Stripe Account

1. Create an account at https://stripe.com/sg.

2. Ensure your phone verification is completed under Account information.

  • Go to Account information:
Go to account information
  • Complete phone verification.
Complete phone verification.

3. Tax information must also be completed under Settings > Tax details.

Complete tax information.

Link Stripe to Airhost PMS

Note:

  • Reservations that have been confirmed before Stripe is linked will not be automatically settled. For confirmed reservations, please log in to Stripe directly and process manual payment.
  • However, if the guest updates the card information for reservation made before the link, the card information will be linked.
  • Before linking, please take note of reservations that have already been settled by marking them as paid so that unnecessary settlements do not occur.

1. Go to Listing Management > Payment Accounts > + New Payment Account > Select Stripe.

Select Stripe.

2. Set up your Stripe Payment Account by filling in the Name, Preferred commission rate, Preferred channel types > Click Save.

Set up Stripe payment account details.

Note: Stripe payment will be processed only for the selected Preferred channel types.

3. On Payment Accounts detail page of the created account > Click Connect with Stripe > Log in to Stripe.

Click connect with stripe.

View Your Stripe Transactions

1. View your Stripe transactions under Listing Management > Payment Accounts.

Payment accounts page.

Note: For failed authorisations, Report cancellation due to invalid credit card option will be displayed. This can be used to cancel Booking.com reservation if a certain period of time (usually 24 hours) has passed since the authorisation, if there is no follow up response by the customer.

You have successfully set up Stripe payment for your Airhost PMS account.

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