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AirHost Booking Engine [Japan Team]
[FAQ] How to cancel a reservation from the booking engine after the guest make a booking from hotel website
[FAQ] How to cancel a reservation from the booking engine after the guest make a booking from hotel website
AirHost Support for HMS avatar
対応者:AirHost Support for HMS
Updated over a week ago

At the bottom of the "Reservation Confirmation <#Reservation Number>" notification that will be sent to the guest when the reservation is confirmed

Click the "Reservation Confirmation / Cancellation" button to jump to the reservation details screen.

* If you are a registered guest, you can also cancel from the guest management screen.

The reservation details screen is displayed.

Press the "Cancel" button at the bottom of the details screen,

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